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Camping World - Are They on the Verge of Bankruptcy? | RV Safety Tips and Tricks
Camping World – Are They on the Verge of Bankruptcy?

Camping World – Are They on the Verge of Bankruptcy?

 

 

 

Camping World – Are they on the verge of bankruptcy? If you are an RV’er like me, you probably know about or have heard of Camping World and, like my wife and I, you may have shopped there from time to time. After all, they have a great selection of RV accessories, (pretty much everything you would need OR want for your RV), and they have a pretty good line-up of RV’s as well.

This post is not about the accessories part of the company. I think they sell some pretty nice quality stuff at reasonable prices.

It’s the other side of their business that concerns me, the RV side and the practices they employ that are causing a lot of bad reviews and, what I and many others would call shoddy and almost criminal practices, when it comes to how they handle their customers who are interested in buying an RV or need service for those RVs

I hesitate to even go in this direction, but, I’m seeing and reading some things on the internet that would suggest that the Camping World some think they know, may not be that at all.

Now, please don’t get me wrong, I love Camping World. I am NOT a hater of the company and I don’t want to see them disappear but, I am shocked and surprised by what I have been reading and watching in YouTube videos I have watched recently… and it’s not good.

In this post, I want to share with you what I have learned and I will also give you links so that you can check it out for yourselves and make your own decision.

I mean, we’re talking about probably THE biggest RV retailer and store in The United States and IF they are really doing the things that people are complaining about and making YouTube videos about, then I really need to put my hand to the keyboard and let people know about it.

Others are doing the same and I just feel the need to reach out to whomever I can reach and let them know what’s going on.

So here goes. My heart is already beating faster.

 

Watch This Before You go any Further


 

 

Well? What do YOU think? Is this real or fiction. I think it’s real and this is only one example of what is apparently happening to many people who buy RV’s from Camping World.

Harry takes his E-Bay ad to Camping World hoping they will match Cheyenne Camping Center’s price on a particular $12000 Travel Trailer and they convince him to go to a Camping world in Iowa, that they will match the price and can even provide financing. Harry wanted to pay it off a few months later but now he owes over $20000. Did Harry get ripped off?

And then, the interview with Tom. Listen closely. Stop the video and check the comparison chart. With all the extra charges, including the higher interest charges, Tom would have paid $10,359 more at Camping World than he would have paid at Cheyenne Camping Center. Do you think this is right? No reflection on Tom but it’s a good thing he had a wife whose eye’s and ears were wide open.

Tom would have been paying for his trailer for 12 years? And they even tried to get them to buy into an extended warranty which would have added another $5000 to the cost of the trailer?? When you compare that to the average car loan repayment plan (about 6-7 years), something is wrong here.

Does Camping World get a kick-back from the bank/loan company???

One more example: Dick tries to buy a Jayco from Camping World. He wants to pay the full price by check and they say “NO” and they want to charge him more if he pays cash. I definitely don’t understand that. Seems to me that money in the hand, all the money in the hand would be the best-case scenario for a dealer don’t you think?

The “Truth in Lending Act”, which came into being in 1970, prohibits the practice of one price for cash and another for credit. So how is it that Camping World is getting away with this??? AND, apparently Camping World does this with all their RVs and they don’t seem to care about the law.

Just Google “Camping World Reviews” and you will see a list of places to check out.

 

What About Good Sam Roadside service?


Well… it sounds like it’s not any better for a lot of people. Here are a couple of examples.

Good Sam or Bad Sam

This person says:

I contacted Good Sam on 4/12/19 to have my motorhome towed. Since it needs a specific kind of tow truck, they said they would need time to find me one and call me back.

NOTHING. Then I called back several times, each time being put on hold for 15-45 minutes. In May, they said they apologized and said they would get right on it. NOTHING.

So now I call the beginning of June. I’m on the phone (mostly transfers to other departments, long hold, and horrid music leading to static and dropped calls) for five hours. Promises by three people to call me back. NOTHING.

(You guesses that, didn’t you?). And today, I get an email from “Mike” (no last name or department) telling me to call Customer Service. You’re kidding, right, Mike? NOTHING HAS BEEN DONE FOR TWO MONTHS and they told me yesterday that towing my motorhome under the Platinum plan or Roadside Assistance is NOT COVERED.

I was told to spend $$ out of pocket first and submit a claim form to see” if they would reimburse me.

Product or Service Mentioned: Good Sam Club Customer Care.

Review #1553459 is a subjective opinion of PrudentDesertTortoise.:

______________________________________________

Here’s another:

I purchased a new wilderness camper at camping world of Knoxville Tn. in 2016, I took it in for major repairs(DUE TO DEFECTS NO FAULT OF MY OWN) on oct 6th 2018 was told it would be ready in two weeks and should be covered by good sams warranty with no problem due to the severity of the damage WRONG !!!!!!!!.

Good Sams (who will be referred to as BAD SAMS ) from hear on out refused to pay for the repairs this insurance Is WORTHLESS DO NOT GET SUCKERED INTO BUYING IT!!!!! I have to say the service tec. has really tried to help, Spent hours on the phone with BAD SAMS trying to convince them that this was a major repair and they need to man up and do what they say they will in there sales pitch. SO, here we are almost four months to the day still no word from no one on anything ??

How do you people at bad sams lay down and sleep at night being as dishonest as you are?

I hope that anyone who reads this will think twice before purchasing this UNUSABLE PLAN! And if you do purchase it after reading this and all the other countless BAD reviews, then all I can say is you will get what you deserve.

Product or Service Mentioned: Good Sam Club Rv Warranty.

Reason of review: Warranty issue.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

Review #1457559 is a subjective opinion of PissedConsumer1457559.

 

You can read more reviews like these ones at this link: https://good-sam-club.pissedconsumer.com/4/RT-P.html

 

I Could Go On And On


Yes, there are some positive reviews about Camping World and The Good Sam club as well but the bad reviews seem to FAR OUTWEIGH the good. And that’s just a couple of the companies that are owned by Marcus Lemonis.

In the link I provided just above, it doesn’t seem to matter which company you click on, the complaints are the same.

How does the CEO of a company not get the message that something has to change when there are so many bad complaints about many of his holdings. Come on Mister Lemonis!! You need to look after the customer. YOU need to make this right. YOU need to stop thinking about the money and start thinking of ways to give these people the service and respect they paid for.

I was totally unaware of any of this until the video I watched up at the top of this post. There is a lot of this stuff out there.

One more thing before I wrap this up. I’m not an expert in the stock market nor have I ever invested in the stock market but I know that Camping world is selling shares on the U.S. stock exchange so I thought I would have a look and see what I could find. What I discovered wasn’t good.

Camping World Holdings Inc. stock hit the market in October of 2016 and opened at $22.50 USD. It did well in the first year or so, rising to a maximum of $46.08 on December 8, 2017, before the price per share started to drop. It has been dropping ever since and now sits at $8.91 as of August 9, 2019. I personally think it has something to do with all the not so good stuff that been happening. Today, August 12, it closed at $8.44.

Since Camping World released their financial report for the last quarter stock prices have continued to decline. They took a huge drop a couple of days ago on August 8th.

Stock Prices Since October 2016Stock Prices For The Last 6 Months

If you need more, here’s a link to a report from The Motley Fool with more details:

https://www.fool.com/investing/2019/08/07/rv-pain-hits-camping-world.aspx

In an April 15, 2019 youtube video by “The RV Show USA” it was announced that it was looking like there was more bad news for the owner of Camping World and some key investors. There are apparently more than a dozen “Class Action” lawsuits filed against them for their alleged “Pump and Dump” practice they did that made the owner Marcus and a few others very rich. You can hear about it here.

Here is a short definition of the term “PUMP AND DUMP”: denoting the fraudulent practice of encouraging investors to buy shares in a company in order to inflate the price artificially, and then selling one’s own shares while the price is high.

Good Sam Extended Service Plan


If you are a holder of a Good Sam ESP, you have been charged way too much and you can cancel it and get a full refund of the unused premium. But you’d better do it before it’s too late.

Here’s the link to the step-by-step instructions on how to get your refund.https://s3.amazonaws.com/files-ccc/Go…

 

Wrapping it up


I’m sorry, I did go a bit on and on but this is very important.  I’m not the kind of guy that wants to poke at anyone or cause an issue with anyone but, if Camping World is doing this stuff, and I believe they are, after all the evidence is everywhere, then someone has to say something and lots of people already are.  They are getting the message out there.

I’m just one more small voice. But if we, the small voices, get together I believe we can make a change. It happens all the time.

Marcus Lemonis does not treat people with the respect they deserve. These customers come to his companies expecting to be treated fairly. They pay his bills, they support his company and he gives them poor service and high-interest rates for up to 20 years on some of these big motorhomes to show his appreciation?  Many of these buyers are going to be in negative territory for a very long time.

He even went so far as to tell Trump supporters not to bother shopping at his stores. Is that good business when your business ISN’T DOING GOOD BUSINESS?

If he continues to behave the way he has in the past, with no respect for the people that keep his business going, then his business isn’t going to go anywhere and a lot of people are going to be out of a job.

Sadly, some of these people are supporting his tactics. Others, who have scruples, have left or been fired from that company because of those tactics and Marcus’s unwillingness to change.

I really like Camping World and I would like to keep shopping there but I have a feeling I won’t be able to do that in the, not too distant future.  I was even thinking of joining their Affiliate Program.  That’s how much I like their store.

Anyway, folks, watch the videos, do a Google search, read the reviews and let me know what you think. Am I right? Drop me a comment down below and tell me if you’ve had any dealings with Camping World. Was it good? was it bad/ Was it horrific? I’d like to know.

If you’re an Affiliate for Camping Worlld let me know if there have been any issues getting paid by them.  

In the meantime, I hope you have or are having a great camping season and please, be safe out there,

Wayne

Owner and writer for:

rvsafetytipsandtricks.com

 

41 thoughts on “Camping World – Are They on the Verge of Bankruptcy?

  1. Wayne,

    Dang, it’s rough to have an experience like what you had at Good Sams. No one likes to be swindled by sales people even when it’s general practice. It may not be legal, though.

    I don’t have much experience with RVs, but I would assume it is mostly like buying a vehicle. So, same practice would apply. Usually, the dealership finance is trying to get the best deal for the dealership while you wait for the numbers to pan out. 

    In that video you posted, the guy had a loan approved for 27% compared to the 4.5% he got through a known reference. I think it’s about knowing the practice and how salesmen use concessions and reciprocity to land their sales.

    So, because I don’t have much experience buying an RV, is the purchasing experience similar (clearly there are differences) to purchasing a vehicle? Or would buying an RV be more comparable to buying a house? Thanks for your post!

  2. Hi, Bobby and thanks for your comment.

    Although I do have Good Sam Roadside service, I have, so far, not had to use it. Based on what I have learned, I hope I never have to. No point in having something like that if they are not going to honor their commitment.

    That said, I feel real sorry for those people who have had to experience this. It is so NOT RIGHT!  I didn’t know how these people can sleep at night.

    RVS vs  autos? Well, it is a bit different in that you can, to a point, haggle the price of a car or truck hut that doesn’t happen in the RV world.  The marked price is what you pay minus any trade you might have. But, two tier pricing the way CW does it, is illegal by law. They penalize you for wanting to pay cash. This isn’t right by any standard.  Well, unless You’re Marcus Lemonis who, apparently thinks he is above the law.

    The video? He wanted to pay it off a few months later and discovered he owed 20,000+ for a $12,000 trailer.  I’d like to know how that all worked out and if he was able to deal down. It just isn’t right.

    I don’t think you could even compare it to buying a house. With a house you still get to haggle the price some but not so with a trailer and the interest rateson a mortgage are pretty standard within a couple of points depending on where you go or who your mortgage broker can get the best deal from.

    Anyway, the best case scenario for me would be for Marcus to WAKE UP AND REPENT or he and his partners will be going down and a lot of good people are going to be out of a job. 

    Sad,

    Wayne

  3. Wow, this is really outrageous. 

    You know, my friend has been a big supporter of Camping World.  He even joined their affiliate marketing business but I never thought the owner could go all like this. 

    The way customers are treated is really bad seeing what people have reviewed about it.

    I wouldn’t blame you if you decide to stop shopping there. I’m going to check out some more reviews online.

  4. Thanks for your comment Henderson. 

    As I said in my post, I have thought about becoming an Afilliate for CW as well but never made the commitment and now I’m thinking maybe I should hold off for a while longer to see what happens. I would be interested in hearing from your friend about his experience as an Afilliate with them.  Perhaps you could have him read my article.

    I really don’t want to stop shopping there but,you know, maybe that’s what needs to happen before they get the message.  Perhaps a boycot by many is what it will take.

    People don’t deserve to be treated that way.  This just shows that Marcus Lemonis is only after the money.  That’s the bottom line.

    Wayne

  5. Hello Wayne, this us such an enlightenment to the issues that have been generating furver concerning Camping World and I must say, it is not good to discover how unfair this has been and that the company has not been treating their customers right. 

    In all honesty, this is bad and I really hope something positive can be done to rectify that. I like this post and I will share this with my uncle who owns an RV. 

    Also, the negative reviews, customer dissatisfaction and all has really been bad. Thanks

  6. Thank you for taking the time to read this long post and leave a comment, Ro. It’s grestly appreciated.

    I could have written so much more but I think It’s best to let the reviews and other stories speak for themselves.  There are many videos and other complaints about CW ALL over the internet.  Keep your eyes on the RV Wingman and I’m sure you will hear more.

    I, too, hope something positive will come out of this but most of all my hope is that Marcus will come to his senses before the company goes under and many people loose their jobs. 

    This behavior doesn’t just effect the customer but the employees as well. They will all be hurt by this in some way or another.

    The policies to run a company must come from the top and I’m sure that, I mean the sales people have to be thinking this isn’t right. 

    To try and talk people into financing their RV instead of paying cash?  If one can pay cash without going into further debt, that’s just a no brainer to me.

    Anyway, I guess we will just have to wait and see what happens.

    Thanks again for your comment and passing this along to your uncle. I would be interested to know I he has had any issues with CW and what his thoughts are about this as well,

    Wayne

  7. Goodness! A debt of gratitude is in order for this educational post. I don’t have much experienced with RVs yet I adore your truthfulness and viewpoint towards it. Believe it or not, this is awful and I truly trust something positive should be possible to redress that. 

    In that video you posted, the person had a credit endorsed contrasted with the one he overcame a known reference. I believe it’s tied in with knowing the training and how sales reps use concessions and correspondence to arrive their deals. 

    My premonition about their exercises is that I supplicate it won’t result to joblessness for their staff. You’ve completed an incredible work on this audit. Much obliged.

  8. Hello, Crownwole and thanks for your comment.  

    I also hope something good will come out of all this.  Best case senerio would be for Marcus to wake up and see how many people he is hurting with his greed.  If nothing changes, he will drive that company into the dirt and many will be out of work.

    You mention “Credit”.  I viewed a video in which the story was told of a person who had the worst credit score somehow got approved by CW for financing?  Never should of happened. I’m wondering what that person is thinking now?

    I think Camping World can come back from this but, it’s going to take a lot of appologising, a great amount of work and probably many years to gain back the trust they once had.  The whole industry is apparently suffering because of this.

    We can only pray,

    Wayne

  9. This is really bad for a company’s name I must say. I haven’t heard of much complain about camping world so I felt maybe it was the product you ordered that had that problem alone. 

    I was actually considering getting another product by the end of this month with hope that it would play out well. 

    Money is well valued and from what I’ve read in this post, I wouldn’t want to take such risk again. Thanks for this vital information. 

  10. Hello, Dane and thank you so much for your comment.

    Most of the issues with Camping World are to do with their sales tactics and service issues as well as their road side service (or lack there of).  Marcus Lemonis has, and continues to give the RV industry a bad name.  Sad that one person can cause so much damage.

    So, if you are planning to buy a trailer or motorhome or get some service, I would strongly advise you to go somewhere else.  Please do not go to CW.  Talk to a friend that has bought an rv or had service and whether or not they are satisfied.  CW doesn’t seem to care about their customers.  If they did, they wouldn’t have an issue with those who want to pay cash.  It seems that they are only interested in the money.

    Be on the lookout for high interest rates and, if at all posable, avoid financing as much as you can.  In my mind, if any company tries to talk you into financing instead of paying cash, that should be a BIG RED FLAG and you should run in the opposite direction.

    I don’t know where you live so I can’t really recommend anybody.  Do your research and I’m sure you will find a reputable dealer in your area.

    I hope this has helped in some way,

    Wayne

  11. Sadly I believe what you mentioned here about Camping World overcharging and even harrassing customers into buying or financing their motorhomes is all but true. It has been going on for years too from my understanding. 

    I love the store and accessories and would love to see them continue, but without new management meaning Lemonis in particular I do not see them around much longer. 

    I used the Good Sams before myself and it was a nightmare. Not only the bad service but the repairs that were suppose to be covered ended up costing us around $3500 more than if we had used another service.  Very bad experience all the way around!

  12. Hello, Cathy and thank you for your comment and sharing your story.  

    You are the first to share your experiences and I know there other nightmare stories out ther as well.  Why offer Road Side Service if your not going to provide it and do so in a responsible fashion.  They provide this so-called service and then just steal your money.  What kind of way is that to run a business.

    I would love to dsee them continue as well but I don’t hold out much hope of that happening unless Marcus Lemonis has a change of heart or the board fires him out the door and they bring in someone with morals.

    My wife and I looked into buying a travel trailer form them a couple of years back.  I don’t remember the sales guy fiving us a pitch to finance, which we would not have done under any circumstances.  They had what we were looking for, a nice Couger Couples coach, But it was too much for our budget so we walked away.  I’m so glad we did.

    And, you know, I didn’t think much of it at the time but, we did notice the two tier pricing on their units.  One price for cash and another price if you financed.  The price for cash was higher and I thought that was kind of odd.  Now that I know what I know, it makes me all the more happy that we didn’t buy there.

    Thanks again for sharing, I’m sure there are other stories out there,

    Wayne

  13. Hello

      Sure they sell some very good quality stuff at a reasonable price but if there is no technical support there is definitely a problem.

    You did a great job of reporting these events and the world needs to know them before deciding to buy something for the RV.

    The Good Sam Roadside service I don’t see is any better if I get the actual stories you are telling me.

    I really appreciate your recommendations.

  14. Good quality accessories for an RV is always good.  That’s why my wife and I like to shop there for our RV.  I have heared that there hav been some issues when customers try to return a product but the major issues surround the service and sales departments.

    It all need to be fixed. If people don’t get good service from a particular store, the odds increase that they won’t be back.  Wouldn’t you agree?

    The stories about Good Sam Roadside Service are equally numerous and just adds another nail to the coffin that will go into the grave they are digging for themselves if something doesn’t change. One cannot sustain a profitable business with shoddy practices.  The customer has to be taken care of.

    Wayne

  15. Great article and great website, I really like the lay out.

    I can see that you have done your home work on this company. I am from the UK and have not heard of this company but going from what you have said I wouldn’t be to keen to buy anything substantial from them. accessories yes, RV or more no.

    After reading you article I get the feeling the employees are on a commission based up sell so the more customers they can get to take credit out the more they will make and that’s all they seem to care about and don’t care about ripping off customers. 

    Unfortunately unless you are switched on they will walk away rubbing their hands. I totally understand why you want to bring this to everybody’s attention and hope it reaches as many people as possible. I cant see the company recovering from this if it is as bad as it seems. Nobody will ever trust them.

    Hopefully it is just in isolated stores and can addressed the issues and its not a country wide issue. no coming back from that.

  16. Hello, Lindsey.

    Thanks for your comments and kind words about my site.

    It wasn’t hard to find the information.  Just punch in Camping World Reviews and you get everything from YouTube videos, chat rooms and… every where you look it’s out there.  If people do there own research about this company BEFORE they go, they will learn the same thing I did.

    https://thervshowusa.com/ is a great place to get some of this info.  I was watching another video from him and I liked it so much (because that’s my website niche) I subscribed. It was from that show that I orriganally learned about what was going on at CW.   I knew I had to do more research to make sure this wasn’t just a one-off and I found out it wasn’t.  I truley was shocked.  I had no idea.  

    I would agree.  The sales people probably are on a commission basis but, it would make more sense to me to have a customer pay cash so i can get my commission right away and, maybe they still do, but when a customer finances their RV, I’m guessing that the only ones that benifit from that are the banks and the owners of Camping World in particular, Marcus Lemonis.  Why put a customer into deeper debt if they can pay up front?

    People shouldn’t be pressured in to financing.  And, quite honestly, that should be a huge red flag.

    I’ve said already but I feel theneed to say it again… people need to do their research before they buy an RV from CW or anyone else, PLEASE!

    I can’t see them recovering eiher, Lindey.  Sad for the employees and their families.  he doesn’t even care about them,

    Wayne

  17. Thank you very much for this article. I always loved Camping World and I was surprised to hear some of the things going on with the RV side of their business. I suppose after confirming this with your article, I will go somewhere else if I want to get an RV. That is so weird that they actually increase the price if you’re paying in cash. Perhaps they really do get a kick back from the loan company. 

    They were doing really well in the beginning but their stocks really took a dive. This was a great article and thank you for putting the information out there. I hope people find it when they are researching this issue.

  18. Thanks for your comments, Charles.

    I was surprised as well.  When I found out about what was going on I had to do further resarch.

    I just doesn’t make any sense to me why someone would do this.  Well, the only sense I get is that all he wants is the money.  The Bible says that money is the root of all kinds of evil and I sure see a lot of that going on with this CEO.

    Charging more if you pay cash? Yeah, I don’t get it either.  It’s just about the money.

    Glad you won’t be going to them for an RV but, please doyour research before you go somewhere else.  Visit the BBB and talk to your friends who have RVs.

    Check out https://thervshowusa.com.  There is a lot more info on this and other stuff about RV’s and RVing.  It’s a great website with links to other great websites.

    Yes, their stock did well in the beginning but the last 16-17 months have been disasterous for any of the investors holding shares in this company and it’s geting worse.  I believe “Bankruptsy” is in their near future.  It just can’t go on this way.

    Thanks again for your comment,

    Wayne

  19. I think Camping World needs new management and they need to apologize and offer something special to the clients they have offended.  They need to realize that the client’s feedback is everything to their business. They are going down today because clients are giving bad reviews of their products and services. 

    And after watching a video like this, I do not want to buy anything from them. 

    If nothing changes, they will be bankrupted. 

    Thanks

  20. I would agree, Adyns.  With any company that has a CEO, there is also, I presume, a board of directors.  So, unless they have given him absolute power, meaning they can’t fire him out the door,  that’s exactly what they should do.  I think if that doesn’t happen then they are in league with him and will take the company down and, yes, they will be bankrupt.

    And, as I have said in other replies, this is giving the whole RV industry a bad name and it’s unwarranted because there are many good honest and trustworthy RV businesses and manufacturers out there.  It’s just sad.

    There is going to be a lot of hard work ahead, a lot of hard work ahead if they ever expect to gain back the trust of the RV community and other investors.  People are going to think twice before buying from CW in the future.

    I’m no expert when it comes to investing or anything to do with business but, in all honesty, I don’t see them coming back from this.

    Wayne 

  21. Thanks for posting Wayne; 

    Nowadays you have to be very careful when doing something, anything; the world is full of those ready to rip us off, and in turn, give the god ones a bad name.  

    From your post, I learned about the existence of Camping Worlld. It is good for someone, in fact as many as possible, to tell the truth, and share their experiences with Camping World.

    Best regards

    Carmen

  22. Hello, Carmen and thank you for your comments

    You’re right.  There is a lot of disreputable people out there just waiting to take advantage of unsuspecting people and sadly some of those people get taken for a lot more than they can afford.  Unfortunately, CW is one of those and, in the process, they are giving the rest of the industry a bad name.

    People are losing trust and that drives sales down and manufacturers end up with a lot of overstock that they can’t move.  It’s a never-ending spiral and it won’t change until people like Marcus Lemonis change their position and their tactics.

    In the case of CW, I hope many find this post before they go there and buy an RV.  They MUST do their research first.  If they insist on buying from CW then I STRONGLY urge them to insist on paying cash or at the very least get pre-approved at their bank and NOT SIGN ANYTHING TO DO WITH FINANCING THROUGH CAMPING WORLD.

    If The Camping World they are dealing with pressures anyone to finance, they should WALK AWAY and never come back.  There are plenty of other reputable dealers that they can go to for a good deal.

    They should not buy any of their Extended Warranty offerings either.  Stay as far away from anything financed through CW.

    I, too, hope many find this post and other material, videos/reviews about this company.

    Wayne

  23. Wow! Thank goodness for you sharing this news about Camping World and pulling the hat on their dirty tricks!

    Getting financing with them to buy an RV sounds like a terrible decision and, one that too many people have made by mistake due to Camping Worlds’ unethical practises. 

    It’s terrible that companies like this can operate in this way and ruin their loyal customers’ lives. I wonder what other scandals they are hiding? 

    Thank you for the heads up, I’ll definitely be taking my business elsewhere!

  24. Hi, Hanna and thanks for your comments.

    Yes, there is nothing about the way they do business that makes my heart warm.

    There are rules and laws that contradict the way they do business and it’s amazing to me that “The Law” hasn’t done anything about it.  Perhaps the pending lawsuits against the company will be the beginning of that.  We will have to wait and see, I guess.

    Perhaps, because the authorities haven’t done anything up till now is an indication of more scandal.

  25. This sounds like a very dishonest company, practicing questionable methods of business, and not keeping to their promises on contracts.

    Camping world’s sharp dealing on the trailer would have cost Tom $10,359.00, more at  Camping world than at Cheyenne Camping Center.  Then they try to get him to take on an extended warranty which would have cost him another $5,000.00.  This is not helping the customer, but ripping him off.

    The Wilderness camper bought at Camping world, taken in for major repairs under Good Sam’s warranty, they refused to pay for the warranty repairs, and four months later, still no action from them.  This is not only dishonest but also illegal.

    This dishonest dealing seems to start at the top with the CEO Mr. Lemonis.  The results of this are showing up on the graph of the companies trading, showing a good start and good upward trends.  Then, as people have found out about their dishonest trading, a gradual slide in the share price, until now.  It seems, that the company may go bankrupt.

  26. Hello, Robert and thanks for your comments. 

    Yes, and many others agree.  I have dealt with three separate RV companies over the last 13 years and have never seen that kind of tactics used by Marcus Lemonis and Camping World.  NO HIGH pressure to finance, NO pressure to buy high priced extended warranties.  WE always have paid cash, (with not 2-tier pricing and no argument) and the salespeople have always been respectful and service has been top-notch.

    Once, we even took or trailer to a dealer for some repairs for an issue that happened before the one-year manufacturer’s warranty had expired.  We didn’t buy it there but they were more than happy to do it AND, if I recall, it was still covered and paid for under that warranty.

    The bad service blows my mind.  They say they are going to do all that needs to be done and then they tell the customer all kind of stories as to why it hasn’t been done.  Finally, the customers (most of them) just take their RV home and do it themselves.  How does that build trust?  It doesn’t and, it’s hurting the industry.

    I truly believe that with Marcus, it’s all about the money, not the customer.  If he doesn’t change his attitude, the company WILL go down.

    By the way, Stock price is down again today.  It stands at $8.35 at the moment, down 15 cents from yesterday.

    Wayne

  27. Hi Wayne,

    Thanks for this article.  It gives much evidence that Camping World is a dying company that doesn’t provide quality service but make some tricks to get money from us. It’s like a knock on my head since my parents and my friends like to go there to purchase camping gears so much. So, I would share them with this ugly truth!

    The worst part of this article is the camper purchase or repair service, and I would definitely avoid this in Camping World if I need the service. 

    Apart from this, can you give some suggestions if not going to Camping world where else you go for camping gear? It would be nice from an expert like you.

  28. Hello, Matt and thanks for your comment.  I’m also happy to read that you will share this with your family and friends.

    It really is a sad thing that they treat people this way.  Because of this, I don’t see them turning things around.  You and I both know that trust is a very hard thing to gain and, if you lose it it is even harder to get back.  Sadly, it’s not helping the reputation of the rest of the RV industry either.

    It IS ugly.  Many are being hurt by this.  Customers, employees, investors… they are all going to take a big hit because of these unethical practices.  I have also read that even their prices for accessories might by overcharged although I think they sell pretty good quality stuff.

    As for where one can buy camping and RV accessories?  It has been my experience that pretty much any RV dealer has a section in their store where one can buy what they need.  If they can’t find it there, there is a good chance they will find it at Amazon.com.

    Hope that helps,

    Wayne

  29. This is alarming and enlightening a the same time. But not surprising, sadly. I know nothing of campers or camper companies. But I have had similar experiences.

    My first civilian job was to sell and build relationships with newspaper advertisers (when newspaper advertising was more important than today). Car dealers ran huge ads and were valuable customers. I  dealt primarily with the owners of new car franchises.

    I heard their conversations with their salespeople. “Get him on the financing if you can’t get him on price”. “Okay, knock him in the creek”.

    There was a strange twisted machismo going on, accompanied by the hypocrisy that they wanted me to place in their ads. Not a whole lot of customer care, except to try to get the service work done at their shop. 

    I bought a car from one of my advertisers. Bad mistake. The service manager charged me far in excess of his estimate. I heard him say “It’s good to get back some of that newspaper advertising money”. 

    I have had good luck with the Better Business Bureau on some matters. They have little or no legal force, but they do compile complaints and can make referrals to state attorneys general.

    Also, my bank has shown a willingness to investigate fraud when appropriate in credit card matters.

    So…..caveat emptor and thanks for the instructive article.

    All the best, Richard

  30. Thanks for your comments, Richard and sharing your story.  Not RV related but I do get where you’re coming from.

    It’s not just the RV industry or the Auto industry, it’s everywhere.  There are rip-off artists everywhere these days and as you say, “Let the buyer beware”.  People need to do their homework more today than ever before.  It’s sad that we have to work so hard to find the TRUTH about who we are dealing with.  It seems that you can’t trust anyone.

    That’s why I put this out there.  I want people to be aware of what CW is doing and how they are hurting people with their “less than ethical” practices.  The BBB is a great place to start.  Check out YouTube and chat rooms around the business.

    There are some 12+ lawsuits pending against this company. Some from investors and some from others that have been burned.

    My wife and I like buying our accessories from CW.  However, if they go down, and I think they will, we can still find what we need at other reputable RV Dealerships.

    I still hope that Marcus’ eyes get opened up before it’s too late.  Methinks it very well may be.

    Wayne 

  31. I’m not familiar with this company as I do not believe they are located in Canada. However, I just spent half an hour reading negative reviews about this company and I am truly shocked.

    I don’t know how it works in the USA, but in Canada, that company would be dealing with class-action lawsuits. It’s unbelievable to me that they can treat customers the way they do and still remain in business.

    It’s sad, but money is all that is important to many people regardless of who they hurt. Too bad they are the way they are because it seems like it could be an awesome company if they treated their customers with more respect and fairness.

  32. You’re right, Ray, they are not in Canada.  Thank goodness.

    I’ve spent more than a few hours reading reviews and watching YouTube videos about the antics surrounding Camping World.  They were the first-rate company until Marcus Lemonis took over and convinced the Stock Exchange to let him sell shares.

    There are, as far as I know, 12+ lawsuits pending and their stock is in lousy shape and getting worse by the day.  Quite frankly, I don’t know what’s keeping it alive.  Shares closed at 67.5% lower than their high of 46.08 20 months ago.  

    Here in Canada, this wouldn’t happen, at least, I hope not. That said, there are laws, federal laws in the states that prohibit double pricing and yet, Marcus Lemonis seems to think he is above the law and continues to double the price.  Totally not right.

    Even if they change their tactics, I don’t believe Camping World will survive and become the company it once was.  It’s sad and a lot more people are going to get hurt.

    thanks for your comments, Ray.  they are appreciated,

    Wayne

  33. This is very frustrating. When people get their quality customer service out of sight, that is the beginning of their downfall. I have watched the video and I have to say that Harry was made to feel guilty by holding him for 5 hours with the service guys making him feel they are doing their best for him to get what he wanted.

    Personally, the wife was the real life saver because I wouldn’t have smelled a rat either. Either way, I think it is time we try our best to stop allowing these things to be normal. We should definitely speak up so that we see them worked out. Thanks for honesty mate. 

  34. Thanks for your comment, Dave.

    It seems to be all about the money. If you hard enough you will find greed in many places and it’s just plain wrong.  Would you agree that it’s better to allow people to pay cash if they want to in order to avoid being deeper in debt?  Makes sense to me.

    What Camping World is doing just proves that they are in it for the money and proper customer care and service is the furthest thing from their minds.  they get people into these long term payment plans with interest rates well above the norm and they end up paying thousands more for their RV than they should have to.  12-20 years to pay off an RV?  That’s ridiculous.

    I’ll be updating my post from time to time just to let people know when changes occure.

    Thanks again, Dave and all the best,

    Wayne

  35. I have not actually heard of Camping World before, but after a quick search, I see that there is one near me. 

    I see that you have a lot of information on your site to make a better camping experience which is a great thing.

    The article on Camping World seems to be that they are ripping people off. After reading this I do NOT think that I would want to shop at Camping World.

  36. Dear Wayne,

    Thanks a lot for the informative and helpful review.

    The information you shared about the Camping World is an eye-opener. The video you embedded is insightful, and I learned a lot of things about Camping World which I was unaware of.

    In Dick’s case, I was surprised when they refused to accept the check and I wondered “Why?”.

    Thanks a lot for sharing the reviews and other’s experience. Your post is going to save people money and trouble. Thanks for taking the time to do this and I am going to share this post with my RV friends.

    Much Success!

    Paul

  37. Hello, Paul and thanks for your comments.

    Yes. I, too, wondered why they would refuse a full payment.  Two things.  First, if it was certified, I don’t think they can legally refuse.  It would be guaranteed money.  The fact that they would try to, I would call it bully a customer into financing, only proves that they want more money… getting a cut from whichever loan company they deal with.

    the surprising thing is, they continue to get away with it.  The authorities are not doing their job so they are just as much to blame as Markus Lemonis.  The authorities could put a stop to this pretty quick I would think.  Wouldn’t you agree?

    There are so many other stories out there of people who are or have had bad experiences with CW.  One doesn’t have to search very far to find them.

    All the best,

    Wayne

  38. Hello Wayne,

    Thank you for the extremely informative article.  I have been camping with my RV ( 36′ travel trailer) for over 20 years now.  We very rarely pull our trailer anymore, but it does sit on a leased spot in a Camping Resort in Eastern PA.

    I have been to the Camping World in Harrisburg and spoken to Camping World salespeople at the RV Show in Hershey, PA.

    I can tell you that I have never felt comfortable with a single RV salesperson from Camping World.  Although to be fair, I can’t recall ever being fully comfortable with any sales person.

    The world of camping in an RV can get rather expensive and many people who look toward retirement and traveling, often do not have unlimited funds to spend on their dream. The practices of the people in your article prey on folks that have worked hard to enjoy a peaceful and relaxing twilight with their families and that is just plain wrong.

    Thanks again, Glenn
     

  39. Thank you for your comments and relating your experience with CW, Glenn.

    I can relate to your not feeling comfortable with other salesmen too.  I feel that way whether it’s an RV or an auto.  I get that they are on commission sales and they have to feed their families as well.

    Although there is some pressure from most any salesperson, the tactics used by CW are way out of line and something has to be done.  I also think that the authorities, whether it’s the Government or some other agency, have to shoulder some of the blame for letting this go on for so long

    You talk about how the “world of camping in an RV can get rather expensive”.  I don’t know if there was ever a plan to use the RV in this video.  Probably not because this person didn’t think she should be driving anymore.  Check this out.

    Everything about this video is so wrong.  There are many more examples of the kinds of things CW has put people through but I will just leave this with you.

    Sounds like you might have read my post about tires.  If not, I suggest you do before your sitting RV has a blowout.

    Thanks again for your comments and I hope you have many more years of great camping.

    Wayne

  40. Hi Wayne,

    I can feel your passion and frustration about the subject and it is difficult to bring any added value comment to it. 

    The video is very self-explanatory and comprehensive. It is not desirable, if all the facts are genuine and true, that this kind of businesses are going to survive much longer because the foundation is rotten.

    But usually, the market takes care in its own way about such cases. And if a healthy environment is not constantly preserved with good intentions and with focus on the client, in the end, nothing good comes up for you and your company, than just some ephemeral gains. 

    But you will be quickly forgotten and probably not enjoying those too much.

    In this particular example, I am sure that the Management there is just taking only bad decisions out of customers’ reviews and this is reflected in the trend of the shares price – $22 -> $46 -> $8.

    The market acts slowly and surely as a “punishment whip”.

    Thank you and good luck!

  41. Greetings, Iliketotrvl.

    Thank you for comment and kind remarks. They are appreciated.

    None of the practices that I have reported here are, or rather, should never be part of any company if they want to survive. and I think your assessment of how the market will balance things out is accurate as evidenced by Aug. 30th market close which was $7.61, a further drop of 4+% from the previous day.

    I don’t see them recovering unless there is a very drastic change in the heart of the CEO and in their policies on how they deal with customers. Even then, there will be a long road ahead.

    Wayne

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